Shipping policy
Processing Time: All orders are processed within one business day. Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders, processing times may be delayed. We will notify you via email if there are any significant delays in shipping your order.
Shipping Method: We use Canada Post for all shipping. Shipping charges are calculated at checkout based on the destination and the weight of your order.
Shipping Rates: Shipping rates are determined at checkout and will vary based on your location (Canada or U.S.) and the size of your order. Please ensure to review your shipping charges before completing your purchase.
Delivery Times:
- Canada: You can expect your order to arrive within 3-7 business days after processing.
- United States: Delivery times typically range from 5-10 business days after processing.
Please note that delivery times may be affected by factors beyond our control, including customs delays or postal service disruptions.
Tracking Your Order: Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment through the Canada Post website.
Lost or Damaged Orders: If your order is lost or damaged during transit, please contact us within 7 days of the expected delivery date. We will work with you to resolve the issue promptly.
Contact Us: If you have any questions or concerns about your order, please don’t hesitate to reach out to our customer service team at gold@brilliantgold.ca.