Refund policy
We have a 10-days return policy, which means you have 10 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at gold@brilliantgold.ca.
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
***Shipping fees are non-refundable. ***
You can always contact us for any return questions at gold@brilliantgold.ca.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
- Engraved and monogrammed products are non-returnable.
- Sale items or gift cards.
Online Purchase
- For purchases made on Brilliantgold.ca, you can return your purchases online and in-store.
In-Store Purchase
- These orders can be returned in-store only. If you are unable to visit a retail location, please email gold@brilliantgold.ca.
Exchanges
Please contact us at gold@brilliantgold.ca to start and exchange. We'll let you know next steps from there!
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at gold@brilliantgold.ca.